Contact the office
The company works in writing: one address for owners, residents and everyone else, read in office hours and answered within a working day.
Write to
tenants@Letters: 4 Lourdes Grange Ackworth PONTEFRACT, WF7 7FF United Kingdom
A picture made for this page; the door is not the company’s.
WriteOne address, sorted by its subject line
A word at the start of the subject line puts a message in front of the right person first. Anything without one is read just the same.
- Repair
- A fault in a home or in the shared parts of a building. Give the home and the street.
- Building
- An owner, freeholder or residents’ management company asking the company to look after a building.
- Complaint
- Something the company has done, or failed to do, that you want put right. How it is handled: Making a complaint.
- Your data
- A copy of what is kept about you, a correction or a deletion. See your rights.
- Website
- Part of this site that does not work for you, or a page in another format. See Using this site.
Hours, and how fast you hear back
- Office hours
- Monday to Friday, 9:00 to 17:00, UK time. Closed on bank holidays in England and Wales.
- An answer
- Within one working day of your message reaching the office. A message sent after 17:00, at a weekend or on a bank holiday counts from the next working day.
- A complaint
- Acknowledged within three working days.
- A request about your data
- Answered within one month, as UK data protection law requires.
Mail to this address runs on the company’s own domain, kenyonproperties.website. This site is served from a temporary address until that domain is connected, and until then a message to it cannot arrive.
What to put in itSo the first answer can be a useful one
Living in a home the company looks after
- Your name, the home and the street.
- What you can see, which room it is in, when it started and whether it is getting worse.
- A photograph, if you can take one safely.
- When it suits you for someone to call. Anyone coming to look gives at least 24 hours’ notice in writing.
- The reference, if the fault is already in the keep: KF- and four groups of four.
Owning a building
- The address, what kind of building it is and how many homes it holds.
- Which papers it has: the gas safety certificate, the electrical report, the energy certificate, the alarm test dates and, for a block, the fire risk assessment.
- Which of them have run out, or are close to it.
- Anything that cannot wait.
When it cannot waitBefore you write to anyone
The office keeps working hours and has no out-of-hours line. An inbox is never the place for an emergency.
- 999
- Anyone in danger, a fire, a gas leak with people unwell.
- 0800 111 999
- The National Gas Emergency Service, if you smell gas or think carbon monoxide is escaping. Leave the home first.
- 105
- A power cut in Great Britain: the national number puts you through to the local network.
- The water supplier
- A burst main in the street; its emergency line is printed on the water bill.
Then tell the company, so the fault can be followed to its cause once the danger has passed.
By postThe registered office
4 Lourdes Grange Ackworth PONTEFRACT, WF7 7FF United Kingdom WF7 7FF on OpenStreetMap
Letters, formal notices and anything that has to be served on the company go to the registered office. Callers are seen by an arrangement made in writing first.
Company number 17432130, registered in England and Wales. D-U-N-S 235120311.
The keepReport it where it can be followed
In the owners’ and residents’ portal a fault gets a reference, is sorted into a class with its response targets printed beside it, and shows every step it reaches with the date and time. Owners keep each home’s check dates there and download them as a calendar.